Privacy Policy
Revision Date: 13th june 2026
This Privacy Policy explains how AQ Holding s.r.o. ("we," "us," or "our"), access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
- Visit our website at https://aiquniq.com, or any website of ours that links to this Privacy Policy
- Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this Privacy Policy will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@aiquniq.com or here.
WHO ARE WE
Controller: AQ Holding s.r.o.
Registered address: Doležalova 15C, 821 04 Bratislava - Ružinov, Slovakia
Company registration number: 57623279
VAT ID: SK2122855361
Contact: support@aiquniq.com or here
TABLE OF CONTENTS
5. SIGNATURE AND SIGNATORY DATA
6. WHEN AND WITH WHOM WE SHARE YOUR DATA
12. COOKIES AND OTHER TRACKING TECHNOLOGIES
14. THIRD-PARTY LINKS AND SERVICES
1. WHAT DATA WE COLLECT
In Short: We may collect and process personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
A. Identification and contact data
- first name
- surname
- phone numbers
- email addresses
- mailing addresses
- country
B. Professional data
- occupational status
- role or function within an organization
C. Company and business information
- company name
- company registration or identification number
- VAT ID
- company address
- country of establishment
- company contact details
- information relating to an authorized representative or contact person
D. Signature data
Where necessary for legal signatory, authorization, contractual, or compliance purposes, we may store signatures and related signatory records in our backend systems.
Signature data is stored behind authentication and access restrictions and is only accessible to authorized users or personnel with a legitimate need to access it.
E. Communications data
If you contact us, we may keep records of your messages, requests, and related correspondence.
F. Technical and diagnostic data (automatically collected)
In Short: Some information, such as your Internet Protocol (IP) address and/or browser and device characteristics, is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice.
The data categories we collect includes:
- IP address
- browser and device information
- authentication and access logs
- timestamps
- error logs
- diagnostics generated by the application
- server and infrastructure logs
The information we collect includes:
Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
Google API
Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
Information collected from other sources
In Short: We may collect limited data from public databases and other public outside sources.
In order to enhance our Services and update our records, we may obtain information about you from other sources, such as public databases and from other public third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of provision of our Services.
2. HOW WE COLLECT DATA
In Short: We collect your personal data from the direct engagement with our Services.
Collected personal data come from:
- directly from you when you register, contact us, submit forms, or use the Service;
- from the organization you represent;
- from lawful public or commercial sources, where permitted by law;
- automatically through our systems where necessary to operate, secure, maintain, and troubleshoot the Service.
3. WHY WE USE YOUR DATA
In Short: We process your personal information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We use personal data for the following purposes:
- to provide and maintain the Services;
- to create and manage user accounts;
- to identify users and company representatives;
- to manage business relationships and customer accounts;
- to manage billing, invoicing, and contractual records;
- to determine customer location, jurisdiction, and applicable legal or tax requirements;
- to process signatory, authorization, and contractual workflows;
- to store signatures and related records for legal and operational purposes;
- to communicate with users and customer organizations;
- to contact users and customer representatives regarding the service, support, account administration, billing, contractual matters, and compliance-related communications;
- to provide support;
- to secure, monitor, maintain, and troubleshoot the Service;
- to detect, prevent, and investigate misuse, fraud, and unauthorized access;
- to comply with legal, regulatory, tax, accounting, and audit obligations;
- to establish, exercise, or defend legal claims.
4. LEGAL BASES FOR PROCESSING
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.
Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
Diagnose problems and/or prevent fraudulent activities
Understand how our users use our products and services so we can improve user experience
Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
5. SIGNATURE AND SIGNATORY DATA
We may collect and store signatures and related signatory records where necessary to:
- verify authorized signatories;
- record approvals, declarations, or authorizations;
- execute contracts or legally relevant business actions;
- maintain audit trails and evidence of such actions.
We apply access controls and other appropriate safeguards to signature data and do not use it for unrelated purposes.
6. WHEN AND WITH WHOM WE SHARE YOUR DATA
In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.
The categories of third parties we may share personal information with are as follows:
- hosting and infrastructure providers;
- email service providers;
- IT, security, backup, and maintenance providers where needed;
- professional advisors such as lawyers, accountants, and auditors;
- competent authorities, courts, regulators, or law enforcement where required by law.
At present, this may include service providers and categories such as:
- Hostinger, for VPS hosting and email-related infrastructure;
- Cloud Computing Services;
- Data Analytics Services;
- Communication & Collaboration Tools;
- Finance & Accounting Tools;
- Government Entities;
- Payment Processors;
- Sales & Marketing Tools.
We do not generally transfer customer business data to third parties, except where necessary for:
- hosting and infrastructure operation;
- email delivery;
- security, troubleshooting, and maintenance;
- technical diagnostics and error reporting generated by the application or server environment;
- compliance with legal obligations.
We also may need to share your personal information in the following situations:
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
We do not sell personal data.
7. AUTHENTICATION
User authentication is handled within our application natively. We do not use a separate third-party identity platform unless explicitly stated elsewhere.
8. INTERNATIONAL TRANSFERS
If personal data is transferred outside the country or region in which it was collected, including outside the European Economic Area where applicable, we will take appropriate legal and organizational measures required by applicable law.
9. DATA RETENTION
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law.
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including to:
- provide the Services;
- maintain account and business records;
- preserve signatory and contractual evidence;
- keep security and technical logs for troubleshooting and protection of the Service;
- comply with legal, accounting, tax, or regulatory obligations;
- establish, exercise, or defend legal claims.
Unless a longer retention period is required by law or necessary to protect our legal interests, we generally apply the following retention periods:
- account and organization data: for the duration of the customer relationship and up to 3 years after account closure;
- contractual and signatory records: up to 10 years after the relevant transaction or contract ends;
- support communications: up to 3 years after resolution;
- technical logs, diagnostics, and error records: up to 12 months.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
10. SECURITY
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
These measures may include:
- authenticated access;
- role-based access control;
- server and application security controls;
- restricted backend access;
- logging and monitoring;
- backup and recovery procedures;
- secure storage of application data.
11. MINORS
In Short: We do not knowingly collect data from or market to children under 18 years of age.
Our services are intended for business users and organizations and are not directed to children. We do not knowingly offer our services to minors or intentionally collect personal data from children.
If you become aware of any data we may have collected from children under age 18, please contact us at support@aiquniq.com.
12. COOKIES AND OTHER TRACKING TECHNOLOGIES
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
13. YOUR PRIVACY RIGHTS
In some regions (like the EEA, UK, and Switzerland), you have certain rights under applicable data protection laws. These may include the right to:
- request access to your personal data;
- request correction of inaccurate data;
- request deletion of your personal data;
- request restriction of processing;
- object to certain processing;
- request portability where applicable;
- withdraw consent where processing is based on consent;
- lodge a complaint with a competent supervisory authority.
We will consider and act upon any request in accordance with applicable data protection laws. If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your State data protection authority or UK data protection authority.
If you are located in Switzerland, you may contact the Data Protection and Information Commissioner.
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.
If you have questions or comments about your privacy rights, you may email us at support@aiquniq.com.
14. THIRD-PARTY LINKS AND SERVICES
Our website or service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties except where required by law.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
16. CONTACT
If you have questions or comments about this notice, you may contact us by email at support@aiquniq.com or through form.